They had to get this done with
all the other work going on around them or in the evenings when it was time to take
it easy. It was not possible for them to take holidays for two weeks at a time as
there was no one else to prepare the payroll file and oversee the process. Additional
time was also spent in answering payroll related questions from employees. They
decided to outsource their entire payroll related functions to AscenTrust.
It was straightforward for the nursing home to switch over to Ascentrust. The previous
service provider for outsourced payroll was given a 30 day notice of the termination
of their contract. The payroll data file was handed over to the nursing home, who
in turn forwarded it to AscenTrust. AscenTrust recreated the entire payroll to produce
unique custom reports relevant to the nursing home industry. Two days before payroll
day, timesheets are faxed to AscenTrust. These are processed to prepare the payroll
input. An email hotline was established for employees to have their queries answered
directly by AscenTrust.
The nursing home is very glad that they made the decision to move the payroll to
AscenTrust. Just some of the extra benefits they get with AscenTrust are:
- 6 hours less work preparing the payroll as AscenTrust processes the timesheets
to prepare the payroll input
- More detailed payroll reports which helped them tender a better rate for their
beds with the Health Service Executive (HSE), through the National Treatment Purchase
- Reports that
support their compliance with new guidelines from Health Information
and Quality Authority (HIQA).
- All employee payroll queries are now handled by AscenTrust, freeing up management
time. Staff satisfaction with payroll has actually increased, due to the prompt
responses to queries.
- The reports identified areas of overstaffing at infrequent intervals which were
used in preparing more accurate rosters. The cost of the payroll service from AscenTrust
was paid for by the savings achieved here alone.
- Problems were identified in holiday entitlements and these were fixed, protecting
the nursing home from future liabilities.
- The owners can now take longer holidays, since installing the solution they have
had a 3 week holiday and the payroll run went perfectly.